It is important that you measure yourself properly before buying a bra. CHANGE Lingerie is in European sizes so please review our bra guide and find out which bra size you wear. If you would like to find out more about a product please contact our Customer Service at [email protected]
Currently we ship within Canada only.
Please see our return policy.
No, unfortunately we do not offer gift wrapping service.
Yes. When buying products from our webshop you are buying from Scandinavia's largest provider of lingerie. CHANGE has been operating in Canada for over 10 years, and we offer our 30 day money back guarantee on webshop orders, please see our return policy for details.
We accept the following credit cards: Visa Credit Card, Visa Debit Card, MasterCard Credit Card, MasterCard Debit, Discover and American Express.
We process (ship) your order within 1-3 business days. Time in transit will depend on the shipping address. All orders are shipped via Canada Post from our warehouse in Montreal. There are no duties or exchange rates to be concerned with! Under normal conditions you should receive your order within 10 business days.
If you wish to change your order, please contact our customer service as quickly as possible at [email protected] If your order has not yet been shipped we can change it. If your order has already been shipped you can return it to us.
Please contact our customer service as soon as possible at [email protected]
If you believe that something is wrong with a product please contact us as soon as possible by e-mail at [email protected] with a precise description of the defective product. Please enclose a copy of the invoice. We may also ask you to enclose a photo. Your claim will be processed within 3 business days.
We are unable to cancel any order that has begun the shipping process. Orders that are being processed may be cancelled by emailing customer service, [email protected], requesting an order cancellation . We cannot guarantee success but will make every attempt to stop your package before its ships.
Refunds are generally processed within five business days of receipt of the goods at our warehouse. However, depending on the financial institution, it may take up to 7 additional business days before the funds are back on your credit card.