Website Terms & Conditions
Terms & Conditions
These Terms and Conditions ("Terms and Conditions") govern your use of our website, Change of Scandinavia ("Site"), and any purchases you make from our online store ("Store"). By using our Website and making purchases from our Store, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our Website or make any purchases from our Store.
1. Definitions
1.1 "Customer" – (1) a natural person with full legal capacity and, in cases provided for by generally applicable provisions, also a natural person with limited legal capacity, who has concluded or intends to conclude a Sales Agreement, or (2) a legal person, or (3) an organizational unit without legal personality, to which the law grants legal capacity – who has concluded or intends to use the services provided electronically by the Seller, as well as to conclude a Sales Agreement with the Seller.
1.2 "Consumer" means any natural person who acts for purposes that are not wholly or mainly related to his trade, business, craft or profession;
1.3 "Act" means the Act No. 634/1992 Coll., on Consumer Protection (Zákon č. 634/1992 Sb., o ochraně spotřebitele) together with relevant provisions of Civil Code (Act No. 89/2012 Coll).
1.4 "EU" means the European Union;
1.5 "Goods" means the lingerie products offered for sale in our Store;
1.6 "Seller", "Change of Scandinavia", "Company", "us" or "our" means Palmers Retail C&S s.r.o., Rybná 716/24, Staré Město, 110 00 Praha 1, Reg. Number: 05461669, VAT number: CZ05461669, and its affiliates;
1.7 "Website" means our Change of Scandinavia website located at https://change.com/cz;
1.8 "Store" means our online store accessible via our Website;
1.9 "Terms" means these terms and conditions;
1.10 "You" or "Your" means the user of our Website and/or the purchaser of Goods from our Store.
2. Our Agreement with You
2.1 Our Store displays Goods for sale and the prices applicable to those Goods. Change of Scandinavia will make every effort to ensure that all details, descriptions, and prices of Goods appearing in our Store are accurate. However, errors may occur, and Change of Scandinavia reserves the right to correct any errors or omissions and to change or update information at any time without prior notice.
2.2 Your order constitutes an offer to purchase Goods from us. After you place your order, Change of Scandinavia will send you an order acknowledgment email containing the details of your order. This email does not constitute acceptance of your order, and Change of Scandinavia reserves the right to reject your order at any time before Change of Scandinavia accepts it. Our acceptance of your order will occur when Change of Scandinavia sends you an email confirming dispatch of the Goods.
2.3 Change of Scandinavia reserves the right to refuse to supply Goods to any person for any reason and to withdraw any Goods from our Store at any time.
2.4 In order to make purchases in the Store, it is necessary to:
- having access to the Internet;
- having an email address;
- acceptance of cookies;
- JavaScript support;
3. Price and payment
3.1 The prices of Goods are displayed in our Store and include VAT and any other applicable taxes.
3.2 Payment for Goods must be made by one of the payment methods specified in our Store. Change of Scandinavia will not ship Goods until Change of Scandinavia receives full payment.
3.3 Change of Scandinavia may change the prices of the Goods at any time without prior notice, but changes will not affect orders that Change of Scandinavia has already accepted.
4. Delivery
4.1 Change of Scandinavia will deliver the Goods to the delivery address provided in the order within the specified timeframe.
4.2 If there are any delays in delivery due to events beyond our control, Change of Scandinavia will inform you as soon as possible and will take reasonable steps to minimise the impact on your order.
4.3 If you do not receive your Goods by the expected delivery date, please contact us immediately. Change of Scandinavia will investigate the matter and, where appropriate, offer an exchange or refund.
4.4 If you refuse or fail to accept delivery of the Goods, Change of Scandinavia reserves the right to charge you for any additional costs incurred by us as a result of your refusal or failure to do so.
4.5 As part of our commitment to providing exceptional service, we require that all orders, both online and in-store, be collected within 3 months (12 weeks) of the original purchase date at the customer's chosen store location. Failure to collect your order within this timeframe may result in your order being canceled. In the event of cancellation due to uncollected orders, we will issue a refund in the form of a gift card, which will be sent to the email address associated with your order.
4.6 If you are unable to collect your order within the specified timeframe, please contact our customer service team as soon as possible to discuss potential alternative arrangements.
5. The right to withdraw from the Agreement - the right of the Customer who is a Consumer
5.1 The Customer who is a Consumer has the right to withdraw from this contract within 14 days without giving any reason.
5.2 The deadline for withdrawal from the contract expires after 14 days from the day on which the Consumer came into possession of the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods;
5.3 To exercise the right of withdrawal, the Consumer must inform the Seller of his decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail).
5.4 In order to meet the withdrawal period, it is sufficient for the Consumer to send information concerning the exercise of his right to withdraw from the contract before the expiry of the withdrawal period.
5.5 The Seller is obligated to immediately, and no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Sales Agreement, refund all payments made by the Consumer, including the cost of delivery of the Goods to the Consumer. The Seller may withhold reimbursement of payments received from the Consumer until the Goods are returned or the Consumer provides proof of sending the Goods back, whichever occurs first.
5.6 If the Consumer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
5.7 The Consumer is obligated to return the Goods to the Seller immediately, but no later than 14 days from the date on which they withdrew from the Sales Agreement. To meet this deadline, it is sufficient to return the Goods to the Seller's address before the expiry of this deadline.
5.8 The goods must be left in their original, complete condition and packaging in terms of quantity and quality.
5.9 The Consumer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
5.10 We will refund the payment using the same payment method used by the Consumer in the initial transaction. However, the Seller may withhold the refund until we receive the goods or until we receive proof of having sent back the goods, whichever comes first.
6. Liability for defects in the Goods
In the event of physical or legal defects of the Goods, the provisions of the Civil Code and the following shall apply accordingly (in the case of concluding a Sales Agreement by a Customer who is not a Consumer) and the Consumer Rights Act (in the event that the Customer concludes a Sales Agreement acting as a Consumer).
1) A physical defect is a nonconformity of the Goods with the Sales Agreement. The Goods are considered to be in conformity with the Sales Agreement if, in particular, the following are in conformity with the Sales Agreement:
a) description, type, quantity, quality, completeness and functionality,
b) suitability for a specific purpose for which it is needed by the Consumer, about which the Consumer informed the Seller no later than at the time of conclusion of the Sales Agreement and which the Seller accepted.
Furthermore, in order to be considered compliant with the Sales Agreement, the Goods must:
a) be suitable for the purposes for which goods of this type are normally used, taking into account applicable laws, technical standards or good practice;
b) be present in such quantity and have such features, including durability and safety, as are typical for goods of this type and which the Consumer may reasonably expect, taking into account the nature of the goods and the public assurance given by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label,
c) be supplied with the packaging, accessories and instructions that the Consumer may reasonably expect to be provided;
2) Legal defect - the Seller is liable to the buyer (Customer) if the sold item is the property of a third party or if it is encumbered with the right of a third party, and if the restriction on the use or disposal of the item results from a decision or ruling of a competent authority; in the event of the sale of the right, the Seller is also liable for the existence of the right.
The most important customer rights
Liability for physical defects of the Goods in the case of Customers who conclude the Sales Agreement as Consumers, as well as those who are not Consumers.
6.1 A Customer who finds that the delivered Goods are defective, i.e. the Goods do not comply with the Sales Agreement, should report this to the Seller via the contact form available on the Seller's website at: https://www.change.com/cz. To do this, scroll to the bottom of the page and select the "Contact us" tab.
6.2 If the Goods do not comply with the Sales Agreement, the Consumer may request that they be repaired or replaced.
6.3 The Seller may replace the Goods if the Consumer requests a repair, or the Seller may repair the Goods if the Consumer requests a replacement, if bringing the Goods into conformity with the Sales Agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair or replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the Sales Agreement.
6.4 The Consumer provides the Seller with the Goods subject to repair or replacement. The Seller collects the Goods from the Consumer at its own expense.
6.5 If the Goods are inconsistent with the Sales Agreement, the Consumer may submit a declaration of price reduction or withdrawal from the agreement when:
1) The Seller refused to bring the Goods into compliance with the Sales Agreement,
2) The Seller has not brought the Goods into compliance with the Sales Agreement,
3) the lack of conformity of the Goods with the Sales Agreement persists even though the Seller has attempted to bring the Goods into conformity with the Sales Agreement;
4) the lack of conformity of the Goods with the Sales Agreement is so significant that it justifies a price reduction or withdrawal from the Sales Agreement without prior use of the protective measures,
5) it is clear from the Seller's statement or circumstances that he will not bring the Goods into compliance with the Sales Agreement within a reasonable time or without excessive inconvenience to the Consumer.
6.6 The reduced price must be in such proportion to the price resulting from the Sales Agreement as the value of the Goods that are inconsistent with the Sales Agreement is in relation to the value of the Goods that are consistent with the Sales Agreement.
6.7 The Seller shall refund to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer's declaration of price reduction.
6.8 The Customer may not withdraw from the Sales Agreement if the defect is insignificant.
6.9 The Seller is liable for any lack of conformity of the Goods with the Sales Agreement existing at the time of delivery and discovered within two years from that time. If the Buyer is a Customer who is not a Consumer, the claim for removal of the defect or replacement of the sold item with a defect-free item shall expire after one year from the date of discovery of the defect.
6.10 The Seller may not invoke the expiry of the deadline for determining the lack of conformity of the Goods with the Sales Agreement if he fraudulently concealed this lack.
6.11 If the Customer requested the replacement of the item with a defect-free item or the removal of the defect, the time limit for submitting a declaration of withdrawal from the Sales Agreement or a price reduction shall begin upon the ineffective expiry of the time limit for replacing the item or removing the defect.
6.12 The Seller has 14 days to consider the notification of a defect in the item.
6.13 The Seller is released from liability if the Customer – Consumer was aware of the defect at the time of conclusion of the Sales Agreement.
Liability for legal defects – The Seller is liable under the warranty if a physical defect is discovered before the expiry of two years, with the time limits starting from the date on which the Customer learned of the existence of the defect, and if the Customer learned of the existence of the defect only as a result of a third party action – from the date on which the judgment issued in the dispute with the third party became final.
7. Applicable law and jurisdiction
7.1 These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is located.
7.2 Any disputes arising from or in connection with these Regulations shall be subject to the non-exclusive jurisdiction of the courts having jurisdiction over the registered office of the Company.
8. Cookies and Privacy Policy
8.1 Learn more about our cookies and privacy policy in the left corner of our Change of Scandinavia website and click HERE to learn more about our Privacy Policy.
9. General terms and conditions
9.1 These Terms constitute the entire agreement between the parties and supersede all prior agreements, negotiations and discussions, whether oral or written, between the parties.
9.2 Change of Scandinavia may amend these Terms from time to time. Any changes to these Terms will be notified to the Customer in writing via email.
9.3 Failure or delay by Change of Scandinavia in exercising any right, power or privilege granted to it under these Terms shall not be construed as a waiver of such right, power or privilege. No partial or single exercise of any such right, power or privilege shall prevent Change of Scandinavia from exercising it in its entirety at any time thereafter or from exercising any other right, power or privilege granted to it under these Terms.
9.4 If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
9.5 The Customer may not assign or transfer any of its rights or obligations under these Terms without the prior written consent of the Company.
9.6 The Company may assign or transfer any of its rights or obligations under these Terms without the prior written consent of the Customer, provided that the assignment does not adversely affect the Customer's rights under these Terms.
9.7 The Company informs that all trademarks published on the Store's websites (logos, logos, brand names, etc.), graphic materials, photos are subject to legal protection and are used by the Store for informational purposes only.
9.8 All product names offered for sale by the Store are used for identification purposes and may be protected and registered under applicable law.
9.9 The Company notes that the Store contains content protected by intellectual property rights, in particular copyrighted content (content posted on the Store, graphic layout, graphics, photos, etc.). Customers and visitors to the Store agree to respect the intellectual property rights (including copyrights, property rights, and industrial property rights, such as trademark registration rights) of the Owner and third parties. Failure to comply with this section is the sole responsibility of the Store Customer or visitor.
10. We reserve the right to correct any errors, inaccuracies or omissions on our website, including prices, promotions and product descriptions, at any time without prior notice.